Communications Technology
The Cloud has changed how we communicate forever. There are many great technologies to help businesses communicate internally and externally. The Cloud brings us the latest options in Contact Center Software, Messaging Services, Phone Systems, and Video Conferencing. Whether you are looking for one of these tools or a Unified Communications platform, CloudSquad can help you identify a shortlist of vendors that match your needs.
Unified Communications
Unified Communications is the integration of communication services such as instant messaging (chat), presence, voice, mobility (twinning/mobile app), audio, web & video conferencing, desktop sharing, data sharing/collaboration, call control, and speech recognition with non-real-time communication services, such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products providing a consistent unified user interface and user experience across multiple devices.
Meeting Services
Meeting Services, also known as Collaboration Tools, are the set of tools designed around virtual communication within and outside of an organization. Tools typically include services such as chat/instant messaging, video (with one-on-one or group video meetings), screen sharing, virtual whiteboarding, and audio conferencing. Additional services involve SMS / texting, special services for large group audiences (video broadcasting), and file sharing. These options often vary depending on the provider.
Contact Center as a Service
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, reducing the need for internal IT support.
We Can Help
If you would like help identifying a shortlist of potential vendors for your communications technology project, please contact us.